How much notice do you need to place an order?
We recommend 24 hours’ notice on cupcake orders and 3 – 4 working days’ notice on cakes and cookies.
We have a limit on how many whole cake and cookie orders we take each week. Therefore, we recommended you place your order as soon as possible to avoid disappointment.
We do occasionally have the capacity to accept last minute orders depending on the design, size and availability.
Do you require a deposit on orders?
Yes, all orders require a 30% deposit and deposits are non-refundable.
The deposit may be used for a new booking date if the customer gives at least 5 days’ notice on cakes & cookies and 2 day notice on cupcakes
If the booking is cancelled or you fail to give the required notice , unfortunately you forfeit your deposit.
Can I collect my order early?
You will receive an order confirmation of your booking which confirms the agreed collection time and date.
As our mornings are extremely busy, we will ensure your order is ready for the agreed collection time. Whilst we can try to meet earlier time requirements, we are not always able to allow early collections on the morning of your order unless arranged the day before.
What are your minimum amounts for cookie and cupcake orders?
Cookies need to be ordered in batches of 6
Cupcakes need to be ordered in the following amounts due to box sizes (6, 9, 12, 16, 20, 24, 25, 36)
How to store cupcakes?
Our cupcakes are baked fresh daily so we always recommend eating them on the day you receive or purchase them.
However, they will keep for up to 2 to 3 days when kept at cool room temperature in the packaging provided, or in an airtight container.
Can you replicate past cakes you have made or from pictures we send through?
Yes we can, if you send us an image of the cake you would like, we can recreate the design.
Please take into consideration all cakes and decorations are handmade, there will always be slight differences.
How to store whole cakes?
All cakes are to be stored in the refrigerator; your cake will keep fresh in the fridge for up to 4 days (decorations may vary).
Take your cake out to serve at least 1 hours before serving. Buttercream cakes are best eaten at room temperature & soft.
Do you hire cupcake/cake stands?
Yes! Stands are available to hire for customers ordering a cake or cupcakes only.
A bond of $50 will be taken when hiring a stand and refunded once the stand is returned in its original state.
Stands are to be returned within 48 hours of hire
Can I make changes to my order once I have received an invoice?
Once an order is confirmed, changes are charged at $15 per change due to the administrative time it takes to make these adjustments.
Please understand we cannot always accommodate date changes due to capacity
Do you deliver?
Yes! We hand deliver our cupcakes 5 days a week within a 50km radius from our store.
Deliveries are made between 8.00am – 12.00pm, we do not guarantee a set delivery time, any deliveries that have to arrive at a certain time incur $15 surcharge.
All orders over $300 within 15km radius are free of charge.